Last updated: September 23, 2026
The Big House Shop respects your privacy. This policy explains what information we collect, why we use it, when we share it, and the choices available to you.
Who We Are
The Big House Shop is operated as a U.S. sole proprietorship.
Website: https://www.thebighouseshop.com
Privacy inquiries: contact form
Information We Collect
Depending on how you use the website, we may collect your name, billing and delivery addresses, email address, telephone number, order details, purchase history, account details, customer-service messages, payment status and limited transaction information, IP address, device and browser information, activity logs, cookie information, and fraud-prevention information.
Payment providers process complete payment credentials. We generally receive transaction details and confirmation rather than your complete card number or PayPal credentials.
How We Use Information
We use personal information to process payments and fulfill orders; produce and deliver products; send order and delivery communications; provide customer service; investigate damaged, missing, or fraudulent orders; operate and secure the website; maintain tax and accounting records; prevent fraud and abuse; comply with legal obligations; and send marketing communications when permitted.
Legal Bases
Where applicable law requires a legal basis, we process information because it is necessary to provide requested products or services, comply with legal obligations, pursue legitimate interests such as preventing fraud and improving the store, or because you have given consent.
Service Providers
We share information only as reasonably necessary with companies that help us operate the store. These may include WooCommerce and website-service providers, PayPal, WooPayments and its payment-processing infrastructure, Gelato and related production partners, shipping carriers, hosting, security, backup, email, analytics, advertising, accounting, insurance, and legal-service providers.
For example, a fulfillment provider needs the recipient’s name, delivery address, and order details to produce and ship an order. These companies may process information under their own privacy notices or under contractual obligations to us.
Payment Information
Payments are handled by third-party processors. Their collection and use of payment information are governed by their respective privacy policies and terms. We do not ask customers to send payment-card numbers, passwords, or authentication codes by email or ordinary customer-service messages.
Cookies
The website uses cookies and similar technologies to keep the shopping cart and checkout functioning, remember preferences and login sessions, maintain security, measure website use, and support analytics or marketing features when enabled.
Some cookies are necessary for the website to function. Where required, optional cookies will be used only after consent. Browser controls may allow you to delete or block cookies, although blocking necessary cookies can prevent parts of the store from working.
Marketing
If you subscribe to marketing messages, we may send news, product information, or promotions. You can unsubscribe through the link in a marketing email or by contacting us. Order and customer-service messages are not marketing communications and may still be sent when necessary.
Fraud Prevention
We may use order, payment, device, address, and technical information to identify suspected fraud, bot activity, stolen payment credentials, chargeback abuse, and other security threats. Transactions may be automatically screened or held for review. We may decline or cancel an order when we reasonably suspect fraud or unauthorized activity.
Retention
We retain personal information only as long as reasonably necessary for order fulfillment, customer service, fraud prevention, accounting, taxation, dispute resolution, and legal compliance. When information is no longer required, we will delete, anonymize, or securely dispose of it where reasonably practicable.
International Processing
Some service providers may process information in countries other than the country where you live. Privacy laws can differ between countries. Where required, appropriate safeguards will be used for international transfers.
Your Privacy Rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, or a portable copy of personal information; object to certain processing; withdraw consent; opt out of marketing; or complain to an appropriate authority.
These rights may be subject to legal exceptions. We may need to retain transaction records for tax, fraud-prevention, or dispute purposes and may need to verify your identity before completing a request.
Information Security
We use reasonable administrative and technical safeguards intended to protect personal information. However, no website, transmission, or storage system can be guaranteed completely secure. Please use a strong, unique password if you create an account.
Children’s Privacy
The website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
Third-Party Links
The website may contain links to services we do not control. Their privacy practices are governed by their own notices.
Changes to This Policy
We may update this policy to reflect changes in the store, service providers, or legal requirements. The updated version will be posted with a revised “Last updated” date.
Contact Us
For privacy questions or requests:
The Big House Shop
Contact form